Page 74 - planet_rent

“non UK/EU passport expires on dd.mm.yy” - new passport required to renew contract”
“visa to stay in UK expires on dd.mm.yy” - new visa required to renew contract”

For the undecided - the ‘renew´ and ‘vacate’ options stay on screen
along with the expiry date and the buttons turn to RED when there is
less than 30 days left. By using the one touch NUDGE button a reminder
can easily to be sent to tenant(s) until a decision is made.

4.5 Module 4 - Planet Rent repairs reporting

During the tenancy repairs can be reported by the tenant(s) along with
photos and videos of the problem using Planet Rent. Doing so gives the
tenants a repairs receipt and the ability to track the repair to completion.

Repairs requests are emailed to the Landlord or their Agent (as dictated
from settings in set up). Landlord’s can set up their Maintenance engineer
as a user in Planet Rent which would mean that they can prioritise their
work and update the tenants, at various stages:
 on arrival,
 on diagnosis,
 on ordering parts
 on fitting parts & job completion

Since The Deregulation Act 2015, failure to follow a prescribed repairs
process can invalidate a section 21 notice, and prevent further of a further
notice for 6 months, the Act also extends to common parts controlled by
the Landlord.

The legal requirement is that within 14 days of receiving the complaint, you
must provide an ‘adequate response’ (a written response describing how
you will address the complaint and provide a reasonable timeframe to take
action). Busy Living does this by:
 immediate acknowledgement,
 acknowledgement can include your SLA (Service Level
Agreement) to manage expectations,
 adding the repair to the repairs list, in the background the Maintenance Engineer is:

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