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 Booking the check-out inventory (capturing who & when)
 Loading the Check-out inventory from Quick Inventory

 Loading any items flagged as ‘deposit deduction’ from Quick
Inventory

 Booking the end of tenancy clean (capturing who & when),
 Shutting down utilities,
 Triggering an email to advise how the deposit return will work,

 Reading in the deposit held,
 Processing any deposit deductions to calculate the deposit to
return,
 Logging the date keys are handed back date, (photo)

 Farewell & bon voyage – good wishes email.

For Quick Inventory users requesting an inventory in Planet Rent
automatically triggers a check-out inventory to do in Quick Inventory
along with tenant’s contact details.
Deposit return pitfalls & disputes: The TDS Service must receive a
deposit dispute within 3 months of the end of a tenancy. Both
parties have to agree and submit to adjudication and the TDS undertakes to adjudicate disputes
within 28 days. When raising a dispute the full deposit must be lodged with the TDS service, who,
post adjudication will pay out the deposit to the landlord and tenant as per their decision. The
decision is final. An alternative route is the Court Service, but this is more costly and is only a real
alternative if the claim exceeds the deposit held or you wish to lodge a counter claim against the
other party.

STEP 8B - Contract Renewal:
When a property is flagged as ‘renewing’ the tracker
updates to ‘renew contract’ and loads the tenant(s)
details from the original contract reducing what the
user need to do to is to confirm:
 the new ‘contract length’.
 that employers details did not change,
(if there is a change as re-referencing is required a new
offer should be started)
 Right to Rent checks,
(valid UK/EU passport OR passport/visas expire > 6 months beyond the new contract end date),
 Guarantor’s details (as the guarantor will need to sign the new contract).
(if there is a change as re-referencing is required a new offer should be started)

Where the passport expiry date is a problem then a red message appears on screen

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