Page 72 - planet_rent

Section 21 Notices To end a tenancy The Deregulation Act 2015
Prescribed form: prevents issuing a section
http://www.legislation.gov.uk/ukpga/ 21 at the start of a tenancy
Geo5/15-16/20/section/101 and within the first 4
months of a tenancy.

Welcome packs: for purpose built schemes a Resident Handbook should be created, if uploaded just
1 tick will trigger emailng this to each tenant. If you don’t have a handbook you can clone and edit
the default welcome email.

Utilities set up: this is discussed in detail on page 53 which covers
consents to pass tenant(s) details to utility brokers, send them meter
reference numbers and enabling the landlord to protect their voids risk
by notifying utility authorities independently of the tenant(s). This is
also where any broadband offering and sign up process or discount
codes for the building can be described and notified to the tenant(s).

Appliance care and repairs: this is where IF you have uploaded
appliance manuals or hyperlinks to them, then they can be distributed
to tenant(s).

There’s a draft emergency procedure template for you to clone, edit and
adopt as well as a service level agreement for you to clone, edite and
adopt.

Welcome advice emails are drip fed to tenants over a 2 week period.

STEP 8A - Vacating: During the 12 week ‘contract ending’ period IF
the tenant(s) notify that they want to VACATE and the [ VACATE? ]
button is clicked this stops the weekly tenant emails asking them if they want to RENEW or VACATE.
This does not stop the emails to the app user from week 4 reminding them to re-market.

Safety measures 2 weeks before the contract ends
If the renewal process is not completed by week 2 (before the contract ends), the on-screen button
changes to [ renewal incomplete ] to prompt the Agent to get on the phone and sort things, the likely
outcome being:
1. the tenant(s) changed their mind = ACTION to change the status to VACATE thereby releasing the
property for marketing, or

2. the contract gets renewed.

At this stage the property is also becomes available for OFFERS for Agents and sub-Agents to see as
phoning the existing tenant(s) for access would also force their hand to renew of admit they have
changed their minds. Vacating: 2 weeks before the contract end date the [ move-out ] checks button
appears to enable the user to work through the ‘move-out’ process which includes:
 Calculating any extra days tenant(s) want to stay so this is deducted from the deposit to be returned,

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