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11.16 Site staff typical roles: headline & operational responsibilities
Cleaner(s) recruited to suit demand House (Building & Events) Manager Maintenance Engineer Resident Services Officers

Foyer Floristry Key hours at desk within Lettings Suite PAT testing Viewings, logging offers Screening/tenant credit
Communal area cleaning & guest WC’s Manage voids & instructs on preparing flats inter-tenancy painting &low level common checks
Pay-as-you-go cleans
Check-in inventory parts freshen up Creating contracts for DocuSign Preparing flats
Inter-tenancy cleans
Interim inspections Check-out inventory Garden watering & sweeping for move in/out Check in/out inventories
Clean tilt & turn communal windows Interim Inspections Jet wash, dis-infect bin stores Interim inspections
Re-stock vending machines Tenancy Deposit Service registration Painting – low level refresh Running Tenant events
Wash/sweep/blow garden areas Insurance claims management Emergency lighting – monthly function Utility registrations
Clean facilities: cinema, residents lounge, Tenant move in gifts tests BS5266
board room/private dining……. Residents gutters scheme Annual bath/shower re-sealing Concierge & Night Security
Back of house cleaning Tenant Appreciation Events Interim inspections Tenant services & post collection
Car park cleaning
Turning on/off irrigation system to water Community Events/News updates Pipe leaks/plumbing defects Fob/access control including gym fobs (post
Tenant services & post collection Bulb replacements induction)
plants
SIA registered (Security Industry Authority) Intercom faults (handset or wiring) Checking tenants in/out
Flooring replacements Assisting with pre-booked move in's
** Newsletters Phone/TV/Sky cabling defects Signposting residents services
** Residents events & engagement Weekly inspection play areas Organising access to facilities
Move in/move out assistance Re-stocking vending machines
Cleaning staff would attend to ground floor A House Manager must lead on meet and
lobbies and community areas daily and greet and also delivers the capability for a (storing/releasing furniture) SIA registered for CCTV viewing/retrieval
upper landings in rotation. Employed range of add on services purchased through Roof, flashing, gutters clear Plant re-setting
cleaners can also be up-skilled to carry out the tenant App. Their primary purpose is to Booking tenant services
interim tenancy inspections using our rota, organise and prioritise on site staff, to The traditional fix it with a screwdriver Furniture moving & serviced apartment packs
Ringley App and to support ‘home demos’, check quality and schedule interim Caretaker role is largely extinct. Security, Take deliveries
move-ins, flat cleans and end of tenancy inspections, end of tenancy cleans, check-ins access equipment and plant has become Advising on up-coming events
cleans. and inventories (where staff have been up- more specialist. Employed Maintenance
skilled). Where there is no on-site Engineers need a trade or two, (plumbing,
concierge/security parcels received by the electrical, carpentry) and take a pivotal role
letting suite will be notified to residents by in apartment repairs and re-touching
the House Manager with timed collection between tenancies and can support check-
slots say 6-8pm. in, interim and check-out inspections.