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11.7 Site Staff performance management
Annual appraisals: are tied to the Service Level Agreement, the simple creed for each role we train,
residents ratings and health & safety responsibilities. We engage residents pre- appraisal by seeking
constructive feedback and praise so that appraisals are based on performance not opinion, i.e., the 1st
touch delivery model and key outcomes. Refresher training is achieved via the Site Staff system
Competency tests where pre-recorded training videos and reading materials are also stored – generally
such learning is generally prescribed through the Appraisals review process.
11.8 Annual workshops: Annually we bring site staff together for training day(s) recent topics cover topics such
as: manual handling, PAT testing, fire marshal training. These are held in different locations and we aim to
bring staff together from different sites as this helps build peer to peer relationships, enables fresh
perspectives and scenario learning.
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