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11.9 Site Staff creed

We train people in the simple over-riding objectives of their roles to drill real focus.

Handyman Assistant Estate Manager Office Admin Secruity
See it Set .. standards Stand up
Solve it Seek .. answers Smile
Solve .. issues Service
Share .. results Security

11.10 Site Staff motivation & engagement

With Ringley there are three aspects to Site Staff engagement:
1. Residents ratings, see chapter 3, page 29, 36, & chapter 5, page 80
With our Busy Living app it is residents ratings not managers who are in control of the employee of the
month (rate repairs, rate facilities cleanliness/use, rate introduction to your home, rate flat cleans….)

2. Incentives to sell use of facilities & services see chapter 3, page 34-37
Our Busy Living app gives you the opportunity to tie site staff bonuses to what the residents really think
and to reward them for ‘good behaviour’. Busy Living keeps track of each Site Staff’s commissions and
empowers Site Staff to become your sales force.

3. Shared responsibility for quality performance process
Where you have multiple sites metrics should cover several sites to ensure that staff on smaller sites do not
have the ‘it’s only me’ culture - everybody is part of the national brand. Via a series of
‘Tablet/phone/inspection checklists’ site staff will inspect the development in zones and inspect each
other’s work/areas to maintain standards. See below and chapter 3, page 25.

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