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11.11 Inspection regime

Health & Safety is incorporated into Site Staff daily inspections which are determined as part of site set by
Ringley’s Asset Manager who will split the development into zones, e.g., car park, core 1, gardens… so that
over a 5 or 10 day period the whole development is inspected in detail. These inspections are carried out
by Site Staff and prompts are set up and can include absolutely anything within the zone from cigarette
butts on the floor, to testing emergency lighting and adding chemicals to a fountain. Ringley’s Site
Inspection app works on Site Staff’s phones, and is programmed so that questions track back through 1 of 3
channels as shown in the diagram above. Back at HQ Ringley we
able to track matters arising from all site reports and residents can
also be given access to Site Staff inspections via Busy Living.

Site staff will be trained to be aware of tenant recoverable repairs,
arising from tenant waste and neglect within their property as well
as theft and willful damage to facilities and common parts.
Tenancy agreements need to be clear on recovery, e.g., ‘where
damage or a leak to another property is determined to arise from
waste or neglect, the landlord shall be properly entitled to recover
any such loss from you’.

11.12 Maintenance/Repairs: managing tenant requests
Repairs requests will arise at the following instances:
 When putting in an offer as a ‘special request’,
 During at attended Check-In Inventory, or as a change or alteration to a Check-In Inventory,
 During the tenancy,
 As a result of an Interim Inspection,
 As a result of a Check-Out Inventory.
At Ringley we have designed and connected all these channels, see PropTech chapter for more detail:

Offer ‘special requests’ Check-In Inventory During a tenancy Interim Inspection Check-Out Inventory

Planet Rent records Quick-Inventory Busy Living has Quick-Inventory Quick-Inventory
special requests during feeds Planet Rent photo repairs feed faults to Busy feeds faults to Planet
the offer process, these faults found during messaging Living to be picked Rent ‘move out
form part of a tenancy Check-in inventory as enabled. up by Maintenance checks’ so they are
and also need to be to ‘special requests’ Engineers. addressed before the
signed off as part of so they get signed off next tenants move
‘move-in checks’. as part of ‘move-in in.
checks’.

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