Page 151 - planet_rent

11.13 We train staff to undertake a range of property inspections as part of
their roles, starting with ‘Interim Inspections’ and after training and
qualifications they can graduate to undertake full Inventories. As part of
recruitment and selection staff suitability to carry out inventory is our
part the assessment process as is App navigation. Courses we support
include: www.inventoryclerktrainingcentre.com and the courses run by
nfopp.co.uk

To deal with high demand in peak periods we simply licence our Quick
Inventory App for use by external self-employed Inventory Clerks.

11.14 Renewals are home visits: The portability of the Planet Rent App is
important as it is designed so that the renewal process is a personal home
visit. This visit is an opportunity to listen and build a picture what
residents like most about their development, to get to know how the
brand/service feels. It is an opportunity to listen and a customer survey
can be incorporated as a way of benchmarking satisfaction and eliciting
recommendations to gain rich data. Friendly questioning and a sight of
a few documents will confirm that circumstances and employment
have or have not changed. Creating a new tenancy takes seconds to
move to e-signing.

11.15 Building supervision/management day to day
Day to day the building will be managed by the Events/Building Manager. Their role spans standards,
hospitality, compliance and planned maintenance. Daily activities will include walking front of house,
allocating inspection zones, checking and prioritising work schedules for cleaners, maintenance engineer,
move in/out, staff holidays, sickness and cover rotas, as well as providing site staff guidance to empower
them to deal with tenant’s concerns.

Daily on a pre-arranged phone in the Ringley HQ Asset Manager will be debriefed on PPM events and agree
priorities for the next day. This provides an opportunity to share ideas and make light work of any issues.
Ringley also make announced and unannounced inspections to site to test quality and keep staff on their
toes.

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