Page 38 - planet_rent

Immediacy can include self service
< ----- Repairs the old way ------------ > < -------------------------------------------Repairs the new SMART way………………………………..………………………………………. >

1. Tenant phones/emails repair
request

2. Property Manager inspects repair

3. Maintenance call booked

4. Assume tenant happy
Message repair, add photo(s), video(s)
send, and get receipt. With ratings built into all service aspects,

OR at premium service level performance management is simplified and
Post repair residents asked to rate
staff are free to sample check repairs and focus
repairs which connects to staff bonuses.
on anything that is not rated 5*.
5. Property Manager inspects
completed repair 4* and 5* ratings can be pushed to social media
to build your brand.