Page 24 - planet_rent

2.22 Our reputation means we have a waiting list for Property Manager roles. We also have clear
promotion paths from Junior Property Manager to Property Manager to Senior Property Manager as
well as retention strategies, including share options. We develop our people from within and retain
them. We also have a strategy of handing down sites from Senior Property Managers to Managers to
Juniors etc. thereby preserving our best qualified and experienced people for new projects and plenty
of support internally for newer staff.

2.23 As a Silver Standard Investor in People, (preparing for Gold in 2018/19) we are focused on training and
developing our people, we have qualifications targets for all.

2.24 Unlike many Managing Agents still managing by spreadsheets and trust, Ringley has invested heavily
in IT, engineered process and built two apps to support the Build to Rent Sector. We are well
advanced in process design of each customer journey to underpin a quality service delivery and to
protect your brand.

With robust leadership and staff development programmes in place, promoting and deploying staff
into new opportunities is quite feasible. Also our engineered processes mean it is quicker to train and
bed in new team members.

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