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(5) Apartment access.

Example 2: taking guest/visitor/delivery access there are 2 main options:
(1) guests/deliveries to Concierge/Reception only,
(2) residents use intercom to let pizza delivery or guest in

Option 1 - deliveries to Concierge only is the most secure but requires either:
(1) residents to go down to the lobby to collect guests or deliveries, OR
(2) Site staff to have time to deliver (unrealistic), OR
(3) The Concierge to issue temporary fobs programmed to the relevant floor/route. (most
secure option – but holds the risk of a percentage of fobs/cards not being returned UNLESS
a deposit is taken

Option 2 - residents using the intercom to let pizza delivery & guests in is the norm in standard
private apartment blocks but does lead to tail-gating and delivery people buzzing any door to
get in and a number of break-in’s each year. Some of this can be combated by installing CCTV
on every landing and very visibly throughout access routes. In a development with multiple
access/egress routes and some towers not getting accessed through reception, these areas
may end up feeling less prestigious or secure.

So it is all about considering who needs to access the building and why? The grid below highlights
some considerations.
Residents on foot Guests on foot Vehicles Deliveries Trades
Via Reception Via Concierge Taxi’s Via Concierge Via Concierge
Direct to unit OR Ambulances OR
From car park Direct to unit Direct to unit
From commercial Car park barriers OR
From gardens From car park Weight strips Via car park to
Roller shutters stores
Open front door policy = 2 Recessed entrance
persons on desk 24/7 suits fob readers
Consider locking garden Resident controlled rather than battery Resident controlled Site staff control
doors at night remotes which have
longer range
Fob Temporary cards Same fob Temporary cards Temporary
cards

14.2 Basic access system specification
 Main doors ‘online’ mains wired with data use recording,
 Apartment doors (off-line – battery operated),
 Phones ensure the resident app is a ‘sticky app’, backed up by non battery fobs for longevity,
 Programmable system to enable locking certain doors at certain times, e.g., gardens,
 Programmable fobs/cards so no keys to apartment front doors, (thereby reducing scratching and
door furniture requirements).

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