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With space at a premium parcels need to be received, store is not suitable for valuable items.
dated, labelled and stored and residents need to be
messaged when they have a parcel to collect. It is not uncommon to levy a surcharge after 48 hours/2
days, say £1 per day. Charging for late collection is proven in the US ‘Build to Rent’ market.

Our Busy Living tenant App, sends ‘your parcel’ has arrived message notifications, daily until collection. A
parcels are ‘left at your own risk’ policy should be included as:
 A disclaimer notice in the parcel room,
 A parcel storage policy in tenant handbook,
 A parcel handling policy for Site Staff.

A list of other operational strategies to formulate is in Appendix 9.

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