Page 123 - planet_rent

8.0 Threats to the gross to net

8.1 Threat #1: Staff compliment: over-staffing is the biggest drain on the gross to net return. The staffing
illustration below shows the cost of manning just the front desk 24 hours, 365 days, with 2 people on
shift at circa £190,771. The key factor determining how many staff needed on site is the fire strategy.
st
A system that is designed to raise the 1 alarm and give say 6 minutes to investigate and silence the
panel (before the full alarm triggers evacuation) may well necessitate having 2 staff on site (due to
travel distances and not being able to get to the point of investigation and silence a false alarm quickly
enough). Installing repeater panels in high risk areas and community facilities can improve the
problem.

To address this Ringley’s approach is designed around multi-
Staffing illustration
training staff to fulfil more than one role, think ‘Disney’ - you
could be Mickey Mouse in the morning and serving coffee in 24 hours per day
365 days per year
the afternoon! We are working with Clients on manned,
8,760 hours cover required
unmanned and part-manned models where a greater
48 hour working week
investment in CCTV and remote monitoring is key. 48 week working year
annual hours per
Other factors that directly affect the staff compliment are 2,304 person
3.80 people, SAY 4
security, access strategy and deliveries, creating a need to

consider:
@ £9 p/h £20,736.00
 open front door or locked, add 15% NIER £3,110.40
 unfettered access to all floors or not, cost £23,846.40
 boxed deliveries,
x 4 people £95,385.60
 food takeaway deliveries,
x 2 on shift £190,771.20
 the level of security and CCTV, Note: this excludes holiday & sickness
 Key collection & Check in strategy. cover

Busy Living includes self-service check-in which means that key collection is a thing of the past.

Staffing smaller sites: On small sites under 120 units options include 2 dedicated move-in days
(midweek and Saturdays). At under 200 units viability requires 1 person on shift 24 hours or perhaps ½
to ¾ time cover which as an example would provide the following cover:

Sun Mon Tues Wed Thurs Fri Sat
8am-8pm 8am-8pm 8am-8pm 8am-8pm 8am-8pm 8am-8pm 8am-8pm
12 hours 12 hours 12 hours 12 hours 12 hours 12 hours 12 hours

Total 96 hrs pw

@ £9 p/h £44,928
Add 15% NIER £6,7939
Add uplift 15% £6,739

£58,406

115