Page 96 - planet_rent

In the lease up stage Ringley will need a robust Client resource to dictate handover strategy as the
building management team moves in and the contractor leaves. An alternative is to put in place a
developer QA, helpdesk and snagging service. We also need to co-ordinate with you as Client on
buying decisions (furniture, concierge desk fit out, virtual concierge/Site TV etc.)

6.7 Mobilisation, move-in & operation
 All staff in place Sales training
 Establish standards: housekeeping, greetings
 E-sign-in, preferences, facilities, taster sessions
 Inventories, contracts, welcome events
 to report in lease up performance, advertising, viewings, conversions

This is the time when we will be testing the operational building manual will be tested for each facet of
the development.

6.8 Operation
 Daily staff routines Site Staff inspections
 Incentives Spot checks
 Financial Credit control activity, utility voids, serious arrears, budget performance
 Risk management Planned property maintenance (PPM), repairs performance
 Sign off of budgets (FM/building services budget, rent management budget, CAPEX &
operating income) as well as the PPM schedules.
 To report on compliance, risk, facilities management/work scheduling.

Any Build to Rent building needs a number of contractual documents to be in place, both to call the
operator to account (as the person in control of the building taking the lion’s share of the health &
safety risks) as well as the construction company post build (defects liability, snags, response times),
staff (perks and benefits). There are tenancy contracts, car park licences, bicycle hire agreements, big
data ownership and many other issues to work through.

6.9 Operational building responsibilities

Over the next few pages we have set out the operational building responsibilities that fall between:
(1) BUILD TO RENT Client
(2) Operator
(3) Automated aspect
(4) Site Staff
rd
(5) 3 Party Contractors

These are split into tables to demonstrate the different life cycle stages of:
(1) Mobilisation
(2) Lettings
(3) Lettings Management
(4) FM & Building mobilisation

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