Page 95 - planet_rent

6.0 The role of the Operator at each stage of the life cycle

6.1 The key people within your team we need to work with and report into and/or liaise with will vary as
each site progresses through the different life cycle stages.

6.2 Pre-app and planning stages (RIBA 1 & 2)
 Site due diligence Rent comparables
 Pre App support Design & facilities critique
 Staff & circulation Gross to net modeling

Our role is to demonstrate how Build to Rent housing is different from general needs housing and as
the construction, facilities, plant and equipment details emerge the gross to net modelling will need to
be tested and re-tested.

6.3 Design consultancy (RIBA stage 3 & 4)
 Operational strategies Maintenance strategies
 Back office design Spares lists
 Journey planning Review of gross to net
 CAPEX budget Rent management budget

Our role is to demonstrate how design impacts on maintenance to add real value.

6.4 Advising on the operational contract suite
 Resident handbooks Building manuals
 Job design Operational income budget
 Contracts: BUILD TO RENT Client > Operator, Tenancies
 Model KPI’s, KRI’s, KFI’s Plant & event logs,

The objective is defray risk from the BUILD TO RENT Client to the operator and select the operational
support that is right for you.

6.5 Branding & marketing collateral
 Journey & experience planning
 Digital: Web, social media, portals, videos
 On site promotion: Wraps & hoardings
 Launch events: show flat, pre-launch universities & large employers, Agents
 PR, seed market, open lettings office

6.6 Pre launch & lease up stages
 Site Staff recruitment Dry run training
 Mobilization Equipment handover
 Furniture audit Spares audit
 Technology set up Fire drills
 Snags & Defects

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