Page 93 - planet_rent

5.11 Example move in survey

We hope you are getting settled in nicely and to help us learn, reflect and improve can we ask you to
rate your move in experience, in return you’ll get complimentary cinema tickets for 2.
How did you find our e-check in process? Easy to use Useful Awkward
Did our people …..
- make you feel they knew you were coming? Definitely I guess Not really
- greet you by name?
Yes, they did No, but friendly Be more welcoming!
- know where you were moving into?
Yes Not really No, recovered well
Was the apartment …..
- cleaned to your satisfaction? Yes Not bad Below par
- fitted with the furniture you expected or ordered?
Yes No
How was the demonstration on …..
- how to isolate the water in case of emergency? Good Ok Not shown
- how to isolate the electrics in case of emergency? Good Ok Not shown
- how to use the heating controls (thermostats)?
Good Ok Not shown
- what to do if a fuse box switch jumps?
- how to use the heat exchanger? Good Ok Not shown
Good Ok Not shown
In the kitchen – were you shown how to operate:
- the washing machine? Great Good Poor Didn’t happen
- the dishwasher? Great Good Poor Didn’t happen
- the fridge freezer?
- the cooker? Great Good Poor Didn’t happen
- the cooker hood? Great Good Poor Didn’t happen
- the microwave? Great Good Poor Didn’t happen
Great Good Poor Didn’t happen
How was the advice given on how to look after:
- the washing machine? Great Good Poor Didn’t happen
- the dishwasher? Great Good Poor Didn’t happen
- the fridge freezer?
Great Good Poor Didn’t happen
- the cooker?
Great Good Poor Didn’t happen
- the cooker hood?
- the microwave? Great Good Poor Didn’t happen
Great Good Poor Didn’t happen
Did our people connect to the building wi-fi? Yes they got me connected No they forgot
Did you receive advice on internet upgrade options? Yes, they told me what to do No they forgot
How would you rate ….
- our ‘introduction to your home video’? Great Good Poor Didn’t receive
- a copy of the residents handbook?
Great Good Poor Didn’t receive
Overall, 6* 5* 4* 3* 2*
How would you rate your move in experience? Fabulous Great Good OK Poor

Is there anything else we should have included?

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