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 Age profile:  Job Title:
 Occupation Sector:  Salary:
 Demographics:  Nationality:
 Passport controls & residency:
The transparency and competence of the ‘move-in’ and ‘move-out’ journey we have created builds
trust with the insurance companies.

b) Tenant(s) are shown how their property works,
Ringley as operator would take the responsibility of demonstrating to the insurer that every possible
means to minimise claims is conceptualised, that resident awareness in a your development in
heightened, and that there are clear strategies to report matters fast. Components of this include:
 The ‘introduction to the home’ physical demonstrations so we argue that your tenants are
‘experts’ at living in the development,
 Site staff sign off and tenant ‘rate’ their ‘introduction to your home’,
 As a follow up ‘introduction to your home’ videos emailed, **
 Residents Manual – the bedside booklet on how to operate the apartment,
 Easy repairs reporting in a fun way via the Busy Living App

c) Management strategies to minimise claims
Given the opportunity to put the right tools and process in place the Operator will be able to
demonstrate to the insurer how their management strategies will minimize claims. As sections (a) and
(b) above demonstrate it starts before occupation and is an integral the in the ‘pre-let’ and ‘move-in’
customer journeys as well as monthly NUDGES and TIPS and NEWSLETTERS.

16.8 Insurance negotiation checklist: points to minimize risk in negotiations

Insurance issues checklist
Stacking principles : bathrooms
Stacking principles : kitchens
Maintenance principles: wet core
Design matters: toilet overflows feeding into WC pans
 washing machine cupboards being raised and draining into wet room floors
 bathrooms having leak outlet channels routed through an outside wall
Landlords contents – common parts
Landlord’s contents - furniture inside apartments
Alternative accommodation / loss of rent - cover 1 block or all blocks
Insurance issues checklist

Commercial loss of rent
Tenancy mix: 3 year tenancies %age
 1 year tenancies %age
 Short let tenancies %age
Tenant demographics
 Private working professionals %age & occupation sector
 Students & overseas students %age

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